Service System Coordination and Integration

ABOUT THE NAVIGATION TOOL

This tool has been developed by the North East Valley Division of General Practice (NEVDGP) and The North East Primary Care Partnership (NEPCP).

It is designed to be a navigational aid for Primary Care Providers when making decisions about which mental health services may be most beneficial to their patients/consumers. Whilst this tool was initially developed with GPs as the key audience, it may also be of benefit to other Services identified within this tool.

‘See Beyond the Disability’ - Preschool Children: ‘Understanding the Services and Support System Better’ forum was hosted by the NEPCP on the 24th November 2011. Over 50 people, representing a myriad of organizations across Banyule, Darebin and Nillumbik attended the forum.  

The aims of the forum were highlighted as providing participants with the opportunity to hear about:

The NEPCP have produced this Protocol with the aim of improving outcomes for consumers by providing and integrated response to their complex and chronic conditions through promotion of good practice between organisations on interagency care planning.
 

Please refer to the attached recently endorsed Guide to asylum seeker access to health and community services in Victoria, prepared by The Victorian Department of Health (Policy Coordination and Projects Branch).

The guide covers special access arrangements to health and community services in Victoria for asylum seekers. It includes revised contact details and document links, and reflects any policy changes at program level since 2008, when the original resource was published. It also includes new information about the Community Detention Program.

Service Directories aim to provide Practitioners and Service Providers with access to accurate and up-to-date information about health, social & disability services in Victoria. This information may be used to both inform consumers and to communicate with other practitioners, including referring consumers to other services.

Care for people with chronic disease usually involves multiple health care providers in multiple settings. To provide this care within an integrated system, health care providers must work collaboratively to coordinate and plan care and services. It requires a commitment by agencies to working together to achieve shared goals. In particular, people with chronic disease need a responsive, person-centred and effective system of care. The PCP will work to help achieve this for the Banyule Nillumbik area.

The 2009 Service Coordination Tool Templates (SCTT) 2009 are now available for download in both Word and PDF format from the DHS website. The SCTT 2009,a suite of templates, was released for use as of the 1st of July 2009. The SCTT was developed to facilitate and support service coordination practice within Victoria. They can; *support service providers to collect and share common consumer information *assist service providers to record consumer consent to share infromation assist service providers to make quality referrals, provide feedback and devlop care plans.

The SCTT 2009 user Guide is a practical resource to assist in the use of the templates. The Service Coordination Tool Templates (SCTT) is a suite of templates developed to facilitate and support service coordination practice.